| | | | | | | | How focusing on a specific niche can help your shop stand out from the rest. |
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| | | | | | Knowing your customers and your purpose is paramount to staying focused and finding success. |
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| | This year's report contains new segments on technician learning, service advisors' impact on shops, and online scheduling data. |
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| | 2024 MWACA Best Places to Work winners Danny and Kelley Crawford share what these industry events offer them that keep them coming back. |
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| | What auto repair shop owners need to know about the termination process. |
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| | | | | | Slow times happen and economic uncertainty is cyclical. Use this time to check your processes and prepare for growth. |
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| | Jason LaBonte learned how to use the resources he had to offer free training to every auto tech in his community. Now, he works with other shop owners so they can do the same. |
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| | Frank Leutz of Desert Car Cart says getting from deferred to 'Yes' may be easier than you think. |
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| | When a customer feels they've been singled out or mistreated, follow these steps. |
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| | Is your business motivated by an internal desire to succeed, or a fear of failure and falling behind? |
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| | | | | | Sponsored | | From Ratchetandwrench.com In 2024, we're completely reimagining the event to provide more unique content from top speakers, powerful new networking, and business development opportunities at an all-new venue at one of Orlando's top destinations. |
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| | | | | | In no other industry are words like reliable, honest, trustworthy, or transparent used like they are in auto care. Dutch talks about why this is the case and what shop owners can do to be truly transparent and above board with customers. |
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| | Dan Vance of Shop Dog Marketing discusses how auto repair shops can benefit from AI to improve processes, communicate, and market to customers. |
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| | The automotive doctor is in. Dr. Dana Nkana talks about key processes that can help shops. |
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| | In this episode, Jeremy Glassco and JJ Mont talk about what a customer engagement loyalty ladder is and why shops need it. |
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Your July 2024 issue of Ratchet+Wrench is now available online. View >>
SUBSCRIBE to more leading edge content from our digital edition! |
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