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Learning Resources

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To stay relevant in the automotive industry, technicians must focus on the latest trends in technology. The tool purchasing habits of automotive technicians depend on industry...
Sept. 1, 2026
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New data reveals how automotive repair technology adoption, from AI to ADAS and EV services, is reshaping independent shops.
April 20, 2026
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Nearly half of independent shops offer ADAS services—but most lack the processes, training, and confidence to deliver them consistently or profitably. Join industry experts as...
April 21, 2026
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Finding and keeping qualified technicians is one of the biggest challenges facing today’s auto repair shops, but it doesn’t have to be this hard. Our guide...
March 3, 2026

Podcasts

Throttle Muscle
Ellie Pentland
Ratchet + Wrench Radio
How clear goals, consistent follow-up and measurable milestones can help shops develop stronger employees
Sept. 23, 2026
Ratchet + Wrench Radio
The hidden ceilings that prevent successful shops from reaching the next level.
Sept. 16, 2026
Nation Safe Drivers
Jeff Wiener
Ratchet + Wrench Radio
Nation Safe Drivers COO Jeff Wiener explains why the biggest challenge with electric vehicles isn't mechanical failure—and what that means for towing, repair shops, and customer...
Sept. 9, 2026
RNR Tire Express
Adam Sutton
Ratchet + Wrench Radio
Building trust, loyalty, and visibility through meaningful local engagement.
Sept. 2, 2026

Videos

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Create faster estimates with zero chaos through the power of Snap-on Digital Engine. See how everything flows together in one place.
Oct. 1, 2026
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NexaMotion Group CEO Neil Southey says it's the opposite.
Sept. 30, 2026
When you’re used to solving every problem that comes through the door, stepping back can feel impossible. But constantly being the fixer can keep your team from developing...
Sept. 2, 2026
Getting employees to follow a process doesn’t necessarily mean they believe in it. In this video, explore the difference between compliance and genuine buy-in — and...
Aug. 31, 2026

Shop Life

Kendall Warnock
Kendall Warnock
Developing people, setting standards, and making decisions while learning on the job.
Sept. 28, 2026
Victor Broski
Victor Broski
Why understanding the psychology behind customer decisions can lead to better conversations—and better results.
Sept. 25, 2026
The Institute
Cecil Bullard
Handling customer pushback and communicating value.
Sept. 24, 2026
Why the best shops rehearse problems before they become emergencies.
Sept. 22, 2026

Columnists

Katie French
Katie French
Closing the knowledge gap can help shops overcome hesitation, build confidence, and uncover new opportunities.
Sept. 18, 2026
The strongest shop-customer relationships are built on trust, not transactions.
Sept. 17, 2026
What you tolerate today becomes the culture tomorrow.
Sept. 15, 2026
Lola Schmidt
Lola Schmidt
Why consistency matters even when business is booming.
Sept. 10, 2026

Operations

How “business as usual” could be holding your shop back.
July 3, 2026
Emme Osmonson
RW Industry Survey
This year’s report introduces new data on ADAS readiness, EV service, AI adoption, apprenticeship programs, and diagnostic profitability.
June 29, 2026
Randy Modos, president and co-founder of PayJunction, explains how shops that adopt integrated, user-friendly payment solutions can enhance customer satisfaction, increase repair...
June 23, 2026
Nearly 700 shops across the U.S. weighed in on what technicians need out of a career, what’s holding consumers back, and what the parts ordering process looks like for the average...
June 5, 2026

Leadership

How Matt Mevert turned a small-town repair shop into a thriving business while investing in employees, customers, and his community.
Sept. 1, 2026
Craig O'Neill shares practical strategies to conquer the fear of public speaking and connect with any audience, large or small.
Aug. 28, 2026
Hours behind the wheel of shop ownership.
July 7, 2026
Brian Moak found a way to make a bigger difference by doing something he never imagined—being acquired.
June 8, 2026

Sales+Marketing

From free tea and pizza to candles and scratch-offs, Sasha Holley built The Shop Georgia’s brand by connecting with her community long before customers ever needed a repair.
July 27, 2026
Done right, a full rebrand can transform a shop. Two owners share the lessons they learned from their shop overhauls that helped build lasting brands.
April 30, 2026
The secret to relieving stress and adding to your bottom line could be as simple as opening your CRM.
Oct. 2, 2025
From TikTok stardom to YouTube success, this Georgia-based father-son shop demonstrates how authentic content builds trust from viewers and customers worldwide.
June 26, 2025