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Learning Resources

Autoshop Answers AIX
Sponsored
Customer expectations are changing—fast. Discover how leading shops are using AI to deliver hospitality-level experiences that drive retention, trust, and growth.
Aug. 26, 2025
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Sponsored
Struggling to keep bays full? In this on-demand webchat, discover proven marketing strategies to attract new customers, boost Google rankings, manage reviews, and turn web traffic...
July 16, 2025
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Sponsored
Struggling with car counts or parts delays? Discover 7 proven strategies to boost shop efficiency, win loyal customers and thrive—no matter the economy. Download the free playbook...
July 16, 2025
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Sponsored
Even in a tough economy, your auto shop can thrive. Learn practical marketing strategies to boost visibility, build trust, and turn online traffic into paying customers.
June 25, 2025

Podcasts

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In this episode, Mike Jones talks about what it takes to be a person who follows up and follows through in a business setting.
Aug. 29, 2025
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Glenn Piccolo of Adams Automotive talks about how the auto hospitality model can transform your shop and help you to retain more customers.
Aug. 27, 2025
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In a sneak preview of his lunch keynote for the 2025 Ratchet+Wrench Management Conference, Rob Pietrowski, VP Research at IMR/Endeavor Business Intelligence, reveals shocking ...
Aug. 20, 2025
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If you've ever said the words "failure isn't an option," Mike Jones, president of Discover Leadership Training, has a message you should consider today.
Aug. 8, 2025

Videos

Ratchet Wrench: MWACA April Quick Chat
Sponsored
Learn more about the 2025 VISION Hi-Tech Training & Expo and the importance of continuing education in the industry.
May 5, 2025
Modern Automotive Battery Technology
Explore the cutting-edge developments in automotive battery technology with Erik Screeden and Dan Autey, providing essential guidance for industry professionals.
April 29, 2025
Solutions that drive results
Sponsored
Partnering with Valvoline™ is about more than using any number of products from our comprehensive portfolio in your shop. It’s about helping your business thrive.
March 13, 2025
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Connor Tracy of KUKUI sits down with Matt Hudson of Ratchet + Wrench to discuss how shops can use marketing, software, and automation to retain customers amid fierce competition...
Oct. 17, 2023

Shop Life

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Three traits seem to emerge that separate winners from the rest. See how you measure up.
Aug. 29, 2025
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I’m not suggesting you abandon everything you’ve ever learned and track down Jason Bourne to be your next service manager—I’m talking about identifying someone who is coachable...
Aug. 29, 2025
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Michelle Tansey was training to become a law enforcement officer, but when she encouraged her husband to open an auto repair shop in Santa Clara, California, she would soon realize...
Aug. 28, 2025
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In his August column, Demarest reveals how to maximize business sale profits through proper planning.
Aug. 27, 2025

Columnists

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Every person in your shop has a ceiling. For some, it's skills based. For others, it’s willpower, motivation, or discipline. Your job as a leader isn’t to wish people into greatness...
Aug. 25, 2025
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Transform training from a single event into part of who you are as a business.
Aug. 22, 2025
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The clash between flat-rate compensation and a generation that has lost faith in upward mobility.
Aug. 18, 2025
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Seven Strategies to Transform Your Team Through People-First Leadership.
Aug. 14, 2025

Operations

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Bill Brusard of JB Auto CARE added weekend hours and now breaks even a week earlier each month while winning customers for life.
Aug. 19, 2025
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Matt Lachowitzer shares how he plans, budgets, and buys the right big-ticket equipment to keep 10 shops running smoothly.
July 22, 2025
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How Shadetree Automotive's Tom Lambert revived a struggling shop he acquired and made it profitable.
July 14, 2025
Ralf Hahn
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In which areas have artificial intelligence tools been useful in shops?
July 10, 2025

Leadership

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Every shop leader has blind spots. Here’s how Chris Cloutier and Bruce Howes discovered theirs—and what they did to grow from them.
Aug. 8, 2025
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A look at the roles auto repair shop owners filled before leaping into entrepreneurship.
Aug. 6, 2025
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Greg Bunch of Transformers Institute shares how to build a plan for continuous improvement—even when your schedule is packed.
July 17, 2025
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American Pride Automotive has a robust system within its shop to help keep its employees motivated and constantly advancing their role within the company.
April 29, 2025

Sales+Marketing

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From TikTok stardom to YouTube success, this Georgia-based father-son shop demonstrates how authentic content builds trust from viewers and customers worldwide.
June 26, 2025
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A strong auto repair brand is the steppingstone into multi-store ownership and a way to reach a entire generation of new potential customers.
Feb. 14, 2025
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Integrating digital and physical marketing tools can help shops reach more customers.
Jan. 16, 2025
Fascinadora
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How this Ohio auto repair shop delivers exceptional customer service with unique hand-crafted leave behinds.
Aug. 19, 2024