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    Shop Views

    Shop View: Martin’s Tire & Service

    July 26, 2024
    A closer look inside Martin Woods' customer-centric Michigan shop
    Georgiy Datsenkoe/iStock / Getty Images Plus
    Sales+Marketing

    Are Profit-driven Sales Goals Bad for Business?

    Nolan O'Hara
    July 25, 2024
    Sales goals are essential, but execution is even more important.
    Podcasts

    Podcast: How to Handle Customer Complaints In-Person and Online

    Chris Jones
    July 24, 2024
    2021 AAPEX Service Advisor of the Year Brittany Schindler offers tips for communicating with upset shop customers.
    Columnists

    Callahan: Stop Time Bandits from Stealing Your Productivity

    Kathleen Callahan
    July 23, 2024
    Every auto repair shop owner wants a productive shop floor, but these three thieves of time could be slowing your team down.

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