RepairPal Launches Dashboard for Tracking Customer Management Steps
Aug. 16, 2017—RepairPal unveiled it's new Shop Dashboard for over 2,000 RepairPal certified shops. The tool manages customer work orders from the initial contact to the verified customer experience reviews at the end.
The fully responsive design works on any computer or mobile device, making it easy to monitor shop activity from the office, garage, or even at home.
“The main goal for the Dashboard is to make it simple and fast for shops to manage their RepairPal customers,” says Art Shaw, CEO of RepairPal. “Shop owners can quickly see all of the calls, emails, and tows RepairPal provides through an experience-focused dashboard, only available to those approved in the Certified network.”
By logging in, shop owners can immediately track and respond to customer activity in one convenient location. Along with many more features, they can:
- See exactly where RepairPal customer traffic is coming from and understand how RepairPal Certification is paying off in real dollars.
- Quickly track from the customer’s first call, through the final invoicing, putting service quality and customer retention first.
- Manage shop listing details directly from the Dashboard, ensuring every detail is immediately up-to-date for new customers.
- Convert new customers conveniently by participating in Q&A from one of the over 4 million monthly visitors on RepairPal’s main website, boosting your online authority through Google.
The Shop Dashboard has launched to the full network of certified shops with additional features and tools being added in the coming months.