Shop Life

Employee theft is inevitable in business. These safeguards and protocols can help you identify theft and give you peace of mind.

When given the opportunity and audience to explain and demonstrate a repair to a customer, take it!

There is a difference between IQ and EQ. One makes you a smart leader, the other makes you a complete leader.

Alyssa McGhee is the Head of Regional Marketing North America at MAHLE Aftermarket. She discusses her role and why she loves serving the industry.

Change is a constant in business and life. Those who embrace the challenge of change can create a more sustainable shop culture.

Knowing your customers and your purpose is paramount to staying focused and finding success.

In his first column for Ratchet+Wrench, Todd Hayes discusses how shop owners can use a team approach to inspect vehicles faster.

Is your business motivated by an internal desire to succeed, or a fear of failure and falling behind?