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  • Home
  • Running a Shop

    Featured

    FG Trade
    A young technician works with an older technician. As shops modernize, it's important for shop owners and older team members to embrace and train next-generation techs.
    Human Resources

    Understanding and Retaining Your Young Technicians

    Nolan O'Hara
    July 31, 2023
    Developing young techs and helping them reach their goals is vital to the industry.

    Latest from Running a Shop

    Bryan Regan Photography
    Operations

    Recruit & Retain

    Chris Jones
    Nov. 30, 2023
    1223 Toolbox Social Media
    Sales+Marketing

    Social Media Savvy

    Tess Owings
    Nov. 15, 2023
    How to convey your shop’s brand and personality through social media so you can post with purpose.
    Nuthawut Somsuk
    1223 Toolbox Micromanager
    Leadership

    Are You Too Hands-On?

    Enid Burns
    Nov. 13, 2023
    Learn when to micromanage, and when to hand off tasks and responsibilities to your staff to create better workflow.
    vladwel
    1223 Toolbox Bays
    Operations

    Bountiful Bays

    Alison Johnson
    Nov. 10, 2023
    How to take inventory of bay productivity as a gauge for shop expansion.
    joshuaraineyphotography
    1223 Breakdown Right to Repair
    Law

    Making an Impact for the REPAIR Act

    Kacey Frederick
    Nov. 9, 2023
    Following the Auto Care Association’s Legislative Summit, the REPAIR Act progresses.
    monkeybusinessimages
    1223 Numbers Tenure Apprentices
    Human Resources

    Numbers: Are Shops Keeping Techs Longer?

    Nov. 8, 2023
    A closer look at technician tenure and whether shops are using apprenticeships to fill the void.
    Dreamstime L 226276562
    Sponsored

    The Key to Constructive Leadership

    Nov. 2, 2023
    Sponsored by ETE REMAN
    Rachel Ko
    Kennedy Cover
    Leadership

    Torchbearers: Women Blazing the Trail in Auto Care

    Chris Jones
    Oct. 27, 2023
    The impact of women in automotive and the difference they're making in their shops and through advocacy.
    leonello
    1123 EV Safety
    Technology

    Creating EV Safety Protocols

    Alison Johnson
    Oct. 19, 2023
    As the industry adapts to electric vehicles, learning to protect your team using written guidelines is important.

    News

    Latest News

    ASE Holding Webinar on EPA Clean Trucks Plan

    Ratchet+Wrench Staff Reporters
    Dec. 8, 2023
    Latest News

    U.S. House Challenges White House’s Electric Vehicle Goals

    Ratchet+Wrench Staff Reporters
    Dec. 8, 2023
    Adobe Stock
    Latest News

    Online Shop Owners Group Responds to Tragedy

    Ratchet+Wrench Staff Reporters
    Dec. 7, 2023

    Latest From Running a Shop

    Jupiterimages
    Job descriptions help everyone win
    Operations

    The Right Fit: Making Job Descriptions Work for You

    Tess Owings
    Oct. 18, 2023

    Screenshot 2023 10 17 121949
    Sponsored Content

    QuickChat: Retention Marketing for the Modern Shop

    Oct. 17, 2023

    Oscar Gomez
    Oscar Gomez, the director of education and founder of Master Automotive Training in California.
    Shop Customers

    Lost in Translation 

    Tess Owings
    Oct. 13, 2023

    Andrea_Hill
    1123 Numbers
    Operations

    Numbers: Where in the U.S. are Most Women-Owned Shops?

    Chris Jones
    Oct. 12, 2023

    Ashlee Ficklin Photography
    shop communication dana
    Leadership

    Talking Points: Becoming a Clear Communicator

    Chris Jones
    Oct. 4, 2023

    SIphotography
    Social Media Policy
    Human Resources

    Preventing Facebook Faux Pas

    Nolan O'Hara
    Sept. 28, 2023

    Adobe Stock 361342903
    Sponsored Content
    Automotive Training Institute

    Time is Money: The Hidden Costs of Being a Jack-of-All-Trades

    Sept. 26, 2023

    PeopleImages
    Marketing Shops to Zoomers
    Sales+Marketing

    Marketing Your Auto Repair Shop to Zoomers

    Kacey Frederick
    Sept. 25, 2023

    Chris Jones
    Moak
    Latest News

    RWMC Keynote Brian Moak: Authenticity, Vulnerability is the Path to Success

    Chris Jones
    Sept. 22, 2023

    Filip_Krstic
    Phone Etiquette
    Shop Customers

    On-the-Phone Hero

    Noah Brown
    Sept. 20, 2023

    FG Trade
    One on One Meetings
    Operations

    Numbers: How Often Are You Meeting?

    Chris Jones
    Sept. 13, 2023

    A woman fills out a customer satisfaction form.
    Shop Customers

    Curating the Customer Experience

    Lindsey Gainer
    Aug. 23, 2023

    Adobe Stock 361342903
    Sponsored Content
    Automotive Training Institute

    Time is Money: The Hidden Costs of Being a Jack-of-All-Trades

    Aug. 22, 2023

    WinnieVinzence
    A service advisor hands a customer her keys.
    Shop Customers

    What Stands Out? Connect Your Customers to Your Brand Story

    Kimanzi Constable
    Aug. 18, 2023

    Hispanolistic
    An automotive technician uses a tablet to get repair information to work on a car.
    Technology

    ADAPT: Intelligent Service: What AI Could Look Like in the Automotive Aftermarket

    Kacey Frederick
    Aug. 17, 2023

    metamorworks
    A driver connects their smartphone to their vehicle Bluetooth. Connected vehicle data has become the point of contention between OEMs and the automotive aftermarket.
    Technology

    The Messy State of Right to Repair

    Kacey Frederick
    Aug. 14, 2023

    Dmytro Varavin
    A technician working on a brake rotor.
    Operations

    Numbers: Auto Repair Shops by the Numbers

    Chris Jones
    Aug. 11, 2023

    Image Conscious Photography
    The waiting area at Babcock Auto Care was a labor of love for co-owner Jeanna Babcock.
    Shop Customers

    Impressive Interiors

    Chris Jones
    Aug. 7, 2023
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