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    • Running a Shop

    Featured

    FG Trade
    A young technician works with an older technician. As shops modernize, it's important for shop owners and older team members to embrace and train next-generation techs.
    Human Resources

    Understanding and Retaining Your Young Technicians

    Nolan O'Hara
    July 31, 2023
    Developing young techs and helping them reach their goals is vital to the industry.

    Latest from Running a Shop

    fstop123
    Rachel Ko
    Shop Customers

    Answering the Call

    Tess Owings
    April 18, 2024
    Nearly four decades of monitoring phone calls has taught Todd Hayes how to give customers what they need.
    DoxaDigital
    Shop Customers

    How to Handle Customer Apologies

    Noah Brown
    April 15, 2024
    Everyone makes mistakes. How you make it up to your customers can go a long way in keeping your shop's credibility.
    Adobe Stock
    Law

    The Increasing Disappearance of State Safety Inspections 

    Kacey Frederick
    April 12, 2024
    Texas is the latest state to forego required safety inspections. What does that mean for shops and their customers?
    Adobe Stock
    Sales+Marketing

    Numbers: Top 5 Marketing Tools Used by Auto Repair Shops

    Chris Jones
    April 11, 2024
    A snapshot of how auto repair shops are targeting customers and prospects.
    Pat Durham
    Leadership

    Paving the Way for Future Success

    Tess Owings
    March 28, 2024
    Donnie and Kristi Hudson of Troy Auto Care and Donna Wagner, vice president of industry and media relations for ASE, share tips to help you create upward mobility toward a winning...
    Contributed
    Shop Customers

    Comebacks Aren’t Setbacks

    Tess Owings
    March 14, 2024
    Regaining customer confidence when a repair needs re-addressing.
    kynny
    Technology

    Numbers: What’s Your Five-Year Investment Plan? 

    Chris Jones
    March 11, 2024
    As automotive technology advances, here's what services auto repair shop owners expect to add.
    young777
    Tools and Equipment

    The Automotive Future is Here. Are You Ready?

    Noah Brown
    March 7, 2024
    The industry is vastly different than it was 20 years ago. Are you doing the things you need to make sure your shop is still here 20 years from now? Rick White, Bill Haas, and...