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    Featured

    FG Trade
    A young technician works with an older technician. As shops modernize, it's important for shop owners and older team members to embrace and train next-generation techs.
    Human Resources

    Understanding and Retaining Your Young Technicians

    Nolan O'Hara
    July 31, 2023
    Developing young techs and helping them reach their goals is vital to the industry.

    Latest from Running a Shop

    Georgiy Datsenkoe/iStock / Getty Images Plus
    Leadership

    Putting Respect to the Name

    Kacey Frederick
    July 15, 2024
    Carm Capriotto discusses his recent declaration, ‘The Rise of the Mechanical and Technology Specialist,’ and the vision he has to promote professionalism in the repair industry...
    damkaz/E+ via Getty Images
    Operations

    Numbers: Cash is (Still) King

    Chris Jones
    July 11, 2024
    A look at annual revenue as reported by auto repair shop owners in the 2024 Ratchet+Wrench Industry Survey
    Operations

    Numbers: Introducing the 2024 Ratchet+Wrench Industry Survey Report

    Chris Jones
    July 1, 2024
    This year's report contains new segments on technician learning, service advisors' impact on shops, and online scheduling data.
    Captured By Grace Photography
    Operations

    Primed to Specialize

    Noah Brown
    June 27, 2024
    How focusing on a specific niche can help your shop stand out from the rest.
    AndreyPopov
    Operations

    Going from Objections to Opportunities

    Tess Owings
    June 21, 2024
    Frank Leutz of Desert Car Cart says getting from deferred to 'Yes' may be easier than you think.
    Chalirmpoj Pimpisarn
    Operations

    The SOP: How to Fire an Underperforming Employee

    Andy Tirado
    June 13, 2024
    What auto repair shop owners need to know about the termination process.
    designer491
    Shop Customers

    How to Handle a Customer Discrimination Complaint

    Nolan O'Hara
    June 6, 2024
    When a customer feels they've been singled out or mistreated, follow these steps.
    Jose Caballero
    Leadership

    Building a Hall of Fame Roster

    Noah Brown
    May 30, 2024
    NFL coach Jimmy Johnson knew leadership throughout a team is necessary for success. Here’s how his philosophy can help your shop.