April 30, 2018: This Week's Best Business-Building Articles

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April 30, 2018—To better assist shop owners with their production management, marketing tactics and leadership styles, Ratchet+Wrench has compiled a short list of essential business-building material from some of its favorite sources.


Lessons From Leaders: Driving Success In Every Line Of Business — Forbes

Great leaders create, drive and expect a specific culture to permeate every area of their business, and they want to see it reflected in everything that comes through and to them.


7 Steps of Inclusive Leadership — Charlotte Business Journal

We talk about “soft skills” and the experience we have and create within our organizations. Is it possible that the steps we take are the same whether we are guiding point guards or busy salespeople?

In a word: yes.


4 Marketing Tips to Help Your Small Business Look Bigger —

Think again before expanding your marketing budget and consider ditching the designer, because these four tools will boost your business strategy on the cheap (or even free).


4 Customer Service Myths That Are Holding Your Business Back — Business 2 Community

Most businesses understand the importance of having customer service teams, but there are still a lot of misconceptions about how to handle different situations or how certain scenarios could play out. In this post, we’ll clear up four of the most damaging customer service myths that are affecting businesses today.

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