| | | | | | | | How the 2025 Ratchet+Wrench All-Star Award winner turned $1.4 million in debt into a $15.5 million business through people-first leadership. |
|
|
|
| |
| | |
|
|
| | | | | | Michelle Tansey was training to become a law enforcement officer, but when she encouraged her husband to open an auto repair shop in Santa Clara, California, she would soon realize there was a place in this industry for her to shine. |
|
|
| | This year’s R+W All-Star Runner-Up, Todd Ainsworth, helped develop Washington’s first state-approved automotive technician apprenticeship program for independent repair shops. |
|
|
| | Tom Gattuso of SEMA and Mark Bogdansky of Auto Care Association share what all is going down at SEMA and AAPEX this November. |
|
|
| | Bill Brusard of JB Auto CARE added weekend hours and now breaks even a week earlier each month while winning customers for life. |
|
|
|
| |
| | |
|
|
| | | | | | The clash between flat-rate compensation and a generation that has lost faith in upward mobility. |
|
|
| | Why artificial intelligence is transforming customer behavior and how shops can use it to become more competitive. |
|
|
| | Seven Strategies to Transform Your Team Through People-First Leadership. |
|
|
| | Every shop leader has blind spots. Here’s how Chris Cloutier and Bruce Howes discovered theirs—and what they did to grow from them. |
|
|
| | Dave Johnson, president and CEO of Automotive Service Excellence, discusses the recent ASE Instructor Training Conference in St. Louis, Missouri, and the valuable benefits of ASE certification. |
|
|
| | In a sneak preview of his lunch keynote for the 2025 Ratchet+Wrench Management Conference, Rob Pietrowski, VP Research at IMR/Endeavor Business Intelligence, reveals shocking inflation data that's reshaping the automotive aftermarket. |
|
|
| | Glenn Piccolo of Adams Automotive talks about how the auto hospitality model can transform your shop and help you to retain more customers. |
|
|
|
| |
| | |
|
|
| | |
Your September 2025 issue of Ratchet+Wrench is now available online. View >>
SUBSCRIBE to more leading edge content from our digital edition! |
|
| |
|
|
|
| | |
|
| | |
|
