From Delay to Success: Empowering Customers through Deferred Services

June 12, 2024
Discover how deferred service reminders can skyrocket your sales! Join us to learn strategies for effective customer education and revenue growth.

Date: Wednesday, June 12, 2024 
Time: 11:00 AM ET / 10:00 AM CT / 8:00 AM PT
Duration: 1 Hour

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Crush your sales goals with the power of deferred service reminders! In this webinar, we'll explore actual case studies of shops that increased their sales by an astounding $57MM last year with Steer through deferred services alone. In addition, Tekmetric will explain how to leverage a product called MotoVisuals to help educate customers on the importance of repairs.

  • Discuss strategies, tactics and best practices implemented by successful shops to leverage deferred service reminders as a powerful tool for revenue growth.
  • Explore case studies showcasing how businesses have achieved remarkable sales boosts attributed to deferred services.
  • Explore the role of MotoVisuals in providing clear communication and building trust between service providers and customers, ultimately leading to more positive service experiences and long-term relationships.


Gregg Rainville is a multifaceted automotive industry leader proficient in managing multiple revenue channels, including sales, partnerships, and enterprise business development. As employee #1 at Steer By Mechanic Advisor, he helped build the marketing software company from scratch in 2012. In 2022, he took his hands-on approach to the field, visiting over 200 shops to gain invaluable automotive repair shop marketing insights that have helped him truly understand the current automotive industry and marketing challenges the industry faces. His passion is interacting with customers and partners at tradeshows or in the field to keep ahead of all industry trends, challenges, and opportunities.

John Phelps began his career in the automotive industry straight out of college as a service advisor for one of the most well-known auto groups in the country, in DFW.

Now, 17 years later, he has served as a Fixed Operations Director, Income Development Consultant for Service Shops, National Service Advisor Trainer, and joined Tekmetric focused on partnering with shops and organizations that share the passion for Transparency, Empathy, and Kindness within the industry. Bringing automotive experience from all sides of servicing shops and customers, John looks to bring new opportunities to those in the independent repair space by offering a unique approach to caring for customers in a way that keeps them, and Tekmetric, ahead of the competition.

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