Breaking Down the Repair Customer Experience

July 14, 2021

From make and model to driving habits, Ratchet+Wrench's new video series looks at the demographics and past experiences that impact the repair shop customer journey.

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When it comes to picking their go-to repair shop, no two customers are the same.

From vehicle make and model, to budget, to overall expectations, episode one of the Inside the Consumer's Mind video series dives in on the customer demographic factors and past experiences that impact the customer experience.

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