Home » How I Did It: The Customer Focus Podcasts Multimedia How I Did It: The Customer Focus November 12, 2019 No Comments Order Reprints KEYWORDS CARQUEST Junior Word In this week's episode of Ratchet+Wrench Radio, Junior Word, president of Carquest North America discusses how he's been able to keep a focus on the customer throughout his time with the company and what he hopes to bring to his new position. Recommended Products 2016 Ratchet+Wrench Shop Technology Survey: Complete Report 2016 Ratchet+Wrench Shop Performance Survey: Complete Report Related Articles How I Did It: Elevating Customer Service How I Did It: Mastering the Call How I Did It: Weathering the Storm in Nome, Alaska Part 1 You must login or register in order to post a comment. Report Abusive Comment Thank you for helping us to improve our forums. Is this comment offensive? Please tell us why.