How I Did It: The Customer Focus

Nov. 12, 2019

In this week's episode of Ratchet+Wrench Radio, Junior Word, president of Carquest North America discusses how he's been able to keep a focus on the customer throughout his time with the company and what he hopes to bring to his new position.

In this week's episode of Ratchet+Wrench Radio, Junior Word, president of Carquest North America discusses how he's been able to keep a focus on the customer throughout his time with the company and what he hopes to bring to his new position.

Subscribe to Ratchet+Wrench Radio on your platform of choice:

Sponsored Recommendations

Free Resources for Shops Like Yours

View insights, research and solutions curated specifically for shops like yours.

Restore & Protect: The Powerful Revenue and Profit Accelerator for Your Business

Restore & Protect is a major business opportunity for Valvoline installers with positive impact on profit growth as well as customer satisfaction and loyalty.

Deliver a First-Class Guest Experience

Our dedicated Valvoline Trusted Advisor Sales and Support Team provides hands-on classroom and targeted in-store coaching to help your employees become more skilled at selling...

Promote Growth on Two Fronts: Existing and New Customers

Increase Sales and Customer Traffic To Your Store(s).