Meeting Customers’ COVID-19 Needs
Matt and Judy Curry, owners of the 4-location Craftsman Auto Care in Virginia, have stepped up to meet the challenges that the coronavirus situation has thrown at them.
From it’s Feed A Hero Campaign, which as of the first week in May had raised $32,000 and provided 3,000 meals to medical responders to its COVID-19 home page, the Currys are getting the word out to the community that they are looking to help and keeps customers safe.
A few ways that the business is ensuring their customers' safety is by offering drop-off and concierge services to lessen exposure, as well as providing rides to and from customers’ homes. Craftsman also has staggered wait appointments, wiping down its showroom space as well as offering digital inspections that can be discussed remotely and online or phone payment processing.
Recently, Judy Curry shared that the business is offering a new service for its drivers— the Anti-Microbial (AMP) disinfectant service.
“For $39.95, we’ll spray the interior and exterior of a vehicle with a non-toxic, non-flammable, hypoallergenic solution with no harsh chemicals of fumes, creating a protective germ barrier,” Judy Curry says.
For many businesses looking to come out the other side of this, it’s all about meeting customers’ needs and helping them through this difficult time. Figuring out services that will help ease customers’ safety concerns is one way to do this.