April 10, 2018—Mitchell 1 has recently made several enhancements to its ProDemand auto repair information software that aim to save technicians time and help them increase productivity.
The latest updates build upon the new 1Search Plus interface in ProDemand with additional features to help speed up the search process, increase accuracy and engage with customers.
“The team at Mitchell 1 is continuously implementing improvements to streamline the ProDemand navigation to help technicians repair vehicles more efficiently,” said Gary Hixson, senior market manager, Mitchell 1. “Along with 1Search Plus, the latest enhancements will have a positive impact on productivity in the shop.”
In the Quick Links bar, users will see two new links:
- The Tire Pressure Monitoring System (TPMS) Quick Link provides quick access to aftermarket TPMS information for the selected vehicle. The data is exclusive to Mitchell 1 and includes Dill part numbers, Schrader part numbers, ATEQ reset procedures and Bartec reset procedures, in addition to the tire fitment data already in ProDemand.
- The Component Test Quick Link takes users directly to the information contained in the guided component test card in 1Search Plus. The component test information is generated from five separate types of information, including component operation, best test location, component location, connector end view and specific diagnostic tests to run.
Additional enhancements include:
- Multimedia Links: ProDemand now plays OEM video and audio media clips associated with the relevant repair information right inside the ProDemand application without needing to link out to another website. The clips make it easier for technicians to identify a particular sound by hearing that sound in an audio clip versus the sound being described in writing. Procedures that in the past would appear as text and line drawings can now be viewed in “live action,” just as the technician would expect to see them in the vehicle.
- Consumer-Friendly Maintenance Checklist: Users have the option of printing a customer-facing maintenance schedule. This checklist has a brief explanation for many of the maintenance services written in easy-to-understand terms meant to be shared with vehicle owners. This makes it easy for service writers to engage with customers to explain the work being done to their vehicle, as well as make recommendations for needed work that can bring in additional revenue.