Yelp Introduces Question-and-Answer Feature

Feb. 28, 2017—Yelp is releasing a new feature that allows people to ask questions about businesses.

This feature, titled "Questions & Answers," gives customers the answers they need about businesses from other customers or, ideally, the actual business owner. Users can then upvote and downvote the answers based on how helpful they are, and they can also sign up for notifications whenever a specific question is answered.

"Questions & Answers" started as part of Yelp’s Hackathon project, a two-day event where the company’s engineers create innovative and out-of-the-box projects. The Q&A brings together the platform’s 115 million engaged reviewers and business owners so customers can get their questions answered with real-world experiences.

Yelp is adding more features to its platform, including analytics to give small businesses more tools to engage with their customers.