In this episode, Doug Grills, owner of AutoStream Care Care Center with multiple locations across Maryland, talks about vetting, hiring and training technicians. Today, he's going to share his processes from:
- Creating goal posters with his team to cast a vision
- Why 1-on-1 meetings matter in retaining technicians
- The need for good communication
- Why training inspires technicians to stay
- How his shop vets potential new hires
- The advantage of providing benefits and incentives
He'll also provide advice for small shops on how to make the right first hires.
Sponsored by Ford Motorcraft
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About the Author
Chris Jones
Group Editorial Director
Chris Jones is group editorial director for the Vehicle Service & Repair Group at EndeavorB2B.
A multiple-award-winning editor and journalist, and a certified project manager, he provides editorial leadership for the auto care industry's most trusted automotive repair publications—Ratchet+Wrench, Modern Tire Dealer, National Oil & Lube News, FenderBender, ABRN, Professional Distributor, PTEN, Motor Age, and Aftermarket Business World.
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