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    • Podcasts

     

    The Ratchet+Wrench Radio Network offers four tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.

     

     

                    
     
          
    Multimedia

    Podcast: Is Predictive Maintenance Better Than Recommended Maintenance?

    Chris Jones
    July 17, 2024
    In this episode, Epicor's Tim Hardin discusses whether predictive maintenance is a better model than the traditional maintenance schedule.
    Podcasts

    Podcast: Successfully Managing Conflict in Auto Repair Shops

    Chris Jones
    July 10, 2024
    When conflicts arise amongst team members, these are the ways a shop owner can help restore peace within the shop.
    Podcasts

    Podcast: The Impact of Servant Leadership

    Chris Jones
    July 3, 2024
    Karim Morsli of Winkler Automotive talks about what servant leadership is, how and why it works, the value of being selfless, and the lasting impact it has on people.
    Contributed
    Podcasts

    Podcast: How an App Can Turn Average Customers Into Loyal Members

    Chris Jones
    June 26, 2024
    In this episode, Jeremy Glassco and JJ Mont talk about what a customer engagement loyalty ladder is and why shops need it.
    Podcasts

    Podcast: Discussing Shop Processes with Dr. Dana Nkana

    Chris Jones
    June 19, 2024
    The automotive doctor is in. Dr. Dana Nkana talks about key processes that can help shops.
    Podcasts

    Podcast: Getting Started with AI in the Shop

    Chris Jones
    June 12, 2024
    Dan Vance of Shop Dog Marketing discusses how auto repair shops can benefit from AI to improve processes, communicate, and market to customers.
    Podcasts

    Podcast: Becoming Radically Transparent with Customers

    Chris Jones
    June 5, 2024
    In no other industry are words like reliable, honest, trustworthy, or transparent used like they are in auto care. Dutch talks about why this is the case and what shop owners ...
    Podcasts

    Podcast: A Look Back on STX 2024

    May 29, 2024
    A rundown of what was said, what we learned, and what industry professionals, including auto repair shop owners and their team members, were saying about STX 2024.