A Look Back, A Leap Forward
In 1954, Roger Bannister achieved what seemed to be an impossible feat: He ran a mile in under four minutes.
However, it took only two months for that unprecedented record to be broken—by a full second, no less.
Today, the world record for the mile is 3:43.13—17 seconds under four minutes.
Under four minutes is now the expectation.
If you know Brian Sump, Ratchet+Wrench’s first-ever cover star (reprising his role in this issue), you likely know this story. Sump has written about it in the pages of this publication and spoken about it at the Ratchet+Wrench Management Conference.
In many ways, it’s representative of Sump’s journey: A retired professional football player, he was simply following his passion when he purchased his first shop, Avalon Motorsports, in 2007, with little industry experience.
A few years later, though, he was on the cover of Ratchet+Wrench’s first cover and a few years after that, he opened another business—Urban Autocare. Then a third shop. And this year, a fourth shop.
Sump was the perfect choice for Ratchet+Wrench’s first issue. He was a trailblazer. He was innovative. He cared for the industry. He was the future of the automotive repair industry.
One hundred issues in, and he’s still a natural fit for the cover.
Since its inception, Ratchet+Wrench has been lucky enough to see the rise of leaders in the industry, as well as identify those that are the future.
The four industry superstars profiled in the following pages have been with Ratchet+Wrench since the beginning. For 100 issues and eight years, these shop owners have become the industry standards of what it means to be successful shop owners—each one in their own unique way. They have learned from the trailblazers of the past and are paving the way for the future. Here, they share their stories on how they’ve seen the industry evolve coupled with insight from the 2020 Ratchet+Wrench Industry Survey.