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Broski: Transforming Auto Repair Shops for a Life-Centric Experience

Victor Broski

Dec. 4, 2023

A look at the auto repair shop as an integral part of the community.

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Jones: Now How, But Who?

Chris Jones

Dec. 1, 2023

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Bunch: Facing our Fears: The Future of Independent Auto Repair Shops

Greg Bunch

Nov. 29, 2023

It's time for auto repair shop owners to make sober decisions about the future of their businesses.

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Marconi: Making an Exception for Character

Joe Marconi

Nov. 27, 2023

You can't always define an employee’s value by their individual performance.

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Bennett: A Leader’s Guide to Turning Underperformance Around

Mike Bennett

Nov. 24, 2023

12 tips and strategies to help auto repair shop owners improve employee performance.

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Stokes: Your Annual Review

Aaron Stokes

Nov. 20, 2023

As we approach 2024, it's time to look back on the goals and actions of 2023 to determine what's next.

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Marconi: Perhaps a little “Old School” is Needed These Days

Joe Marconi

Nov. 16, 2023

Though the approach to work has changed, the heart of it doesn't have to.

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Jones: How Memorable Are You?

Chris Jones

Nov. 1, 2023

Sometimes leaving an impression is about what you do, other times it's about who you are.

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Bunch: Growing Your Auto Business: A Prelude to Expansion

Greg Bunch

Oct. 26, 2023

In his latest series, columnist Greg Bunch takes a look at the process of shop expansion.

Columnists

Stokes: Higher Wages Drive In More Talent

Aaron Stokes

Oct. 23, 2023

Payroll is increasing, but so are the capabilities of young technicians.

News

Straightaway Tire & Auto Acquires Two Minnesota Businesses

Ratchet+Wrench Staff Reporters

Dec. 4, 2023

Auto Shop Helps Wisconsin Families Assemble Holiday Presents

Ratchet+Wrench Staff Reporters

Dec. 4, 2023

TechForce Foundation Announces Chief Growth Officer and Board Additions

Ratchet+Wrench Staff Reporters

Dec. 1, 2023

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Bennett: Which Is Necessary: Employee Reprimands or Corrective Coaching?

Mike Bennett

Oct. 16, 2023

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Bunch: Selling Your Shop: Life After the Sale (Part 6 of 6)

Greg Bunch

Oct. 6, 2023

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Jones: Leading Like Lincoln

Chris Jones

Oct. 5, 2023

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Bunch: Selling Your Shop: Deciding What to Do with Your Real Estate (Part 5 of 6)

Greg Bunch

Sept. 29, 2023

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Marconi: Why Employees Underperform

Joe Marconi

Sept. 27, 2023

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Stokes: Checking the Scoreboard

Aaron Stokes

Sept. 21, 2023

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Bunch: Selling Your Shop: Financing (Part 4 of 6)

Greg Bunch

Sept. 15, 2023

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Bennett: The IKEA Effect: How it Can Steer Your Shop Towards Greater Teamwork, Engagement and Collaboration

Mike Bennett

Sept. 11, 2023

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Bunch: Selling Your Shop: Preparing for the Sale (Part 3 of 6)

Greg Bunch

Sept. 8, 2023

A basketball coach draws up a play on his board.

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Jones: A Culture of Winning

Chris Jones

Sept. 7, 2023

Business partners look at the business data.

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Bunch: Selling Your Shop: How the Value of Your Auto Repair Shop is Determined (Part 2 of 6)

Greg Bunch

Sept. 1, 2023

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Broski: Service Advisors Should Be Likeable, Not Persuasive

Victor Broski

Aug. 28, 2023

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Bunch: Selling Your Shop Series (Part 1 of 6)

Greg Bunch

Aug. 25, 2023

A service advisor speaks with a shop customer.

Columnists

Marconi: Vehicle Delivery Process: The First Step to Your Next Sale

Joe Marconi

Aug. 24, 2023

The best shops hire the right people but keep open communication with the techs they don't hire.

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Stokes: Never Stop Recruiting Technicians

Aaron Stokes

Aug. 21, 2023

A business owner interviewing a candidate.

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Bennett: The Right Interview Questions: Your Secret Weapon for Successful Hiring

Mike Bennett

Aug. 11, 2023

The inside of InMotion Auto Care in Lincoln, Nebraska.

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Jones: Raising the Bar on Shop Aesthetics

Chris Jones

Aug. 9, 2023

A shop owner talks to his service advisor.

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Stokes: Paying Attention to the Things That Keep Going Wrong

Aaron Stokes

Aug. 3, 2023