Columnists

When given the opportunity and audience to explain and demonstrate a repair to a customer, take it!

There is a difference between IQ and EQ. One makes you a smart leader, the other makes you a complete leader.

Change is a constant in business and life. Those who embrace the challenge of change can create a more sustainable shop culture.

Knowing your customers and your purpose is paramount to staying focused and finding success.

In his first column for Ratchet+Wrench, Todd Hayes discusses how shop owners can use a team approach to inspect vehicles faster.

Is your business motivated by an internal desire to succeed, or a fear of failure and falling behind?

Slow times happen and economic uncertainty is cyclical. Use this time to check your processes and prepare for growth.

As consumers continue to feel the pinch, auto repair shop owners should adhere to these best practices to help customers.