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Breaking Bottlenecks

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When cars are coming in faster than your technicians can handle. When your ARO has plummeted because of the lack of communication in your shop. Or when a pandemic affects the entire world and your traditional marketing efforts fail to bring customers into your business.

Not only do these bottlenecks clog up your process, but they can also cause your shop to cut corners along the way—ultimately resulting in missed opportunities to increase sales and schedule future visits.

It’s how you face these bottlenecks that can mean the difference between keeping your doors open or closing them forever. 

Solutions to breaking through these congestion points are ever-changing, especially in a time where new bottlenecks are being presented month-to-month, and the ways we face them have to be more creative than ever. Through specific processes, procedures and up-to-date technology, common bottlenecks can be shattered and your essential KPIs can rise.

In the following pages, seven of the most imperative bottlenecks affecting your business are identified and addressed. Ratchet+Wrench has partnered with BOLT ON TECHNOLOGY to help you break through these challenges and offer both strategic and technical solutions along the way.


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