Could A Specialty Be Your Next Profit Center?
Talent Pool Potential
A deep bench could also help pinpoint a shop’s next avenue for success.
By tapping the uniquely-trained talent already working in-house, shop owners exploring a specialty can bypass one of the biggest challenges facing shop owners these days in the search for key staff.
In his move to expand service to European vehicles at his shop, Garrett’s addition of a skilled tech in the specialty made all the difference. With 30 years of experience and a toolbox stocked with scan tools and equipment for European vehicles, Garrett was able to move forward with the shop’s new focus.
“Honestly it came down to finding the right people,” says Garrett, who was grateful his new tech had experience in working for a dealer—a key source for skilled talent that those hoping to specialize could tap in the process.
“The way I look at it is, tools can be purchased and they are a key investment, but it's all about your personnel,” Garrett said. “You can have all of the tools you’ll ever need but the real challenge is getting someone in your shop that knows the tools, knows the vehicles and can deliver quality work.”