Running a Shop Human Resources Hiring Staff management

How to Plan For Your Next Level Hire

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When it comes to core shop roles like technicians and service advisors, today’s shop owner fully grasps the value of a deep bench. But when hiring for some of the industry’s less common shop roles, the task isn’t as straightforward as filling an empty bay.


As your business grows, when exactly should you bring on a director of operations? Do you really need a formal human resources role? What about a parts manager? Should you hold off on hiring until you open your second or third shop? Or hit $2 million in sales? And once you’ve decided to hire, what should you keep in mind as you begin your hunt for qualified candidates?


Ratchet+Wrench checked in with a leading business coach and some of the country’s top shops to learn when and how they’re staffing for some of the industry’s less common shop positions and the added value those roles bring to the table. 



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