According to a recent Ratchet+Wrench survey, convenience and trust were the two top-rated factors customers weighed when it came time to find a repair shop. 

But how exactly is your shop communicating the features and amenities your team is using to build that trust and offer critical convenience? A few key blind spots could be keeping potential customers at bay.The Ratchet+Wrench team explains in this week's Inside the Consumer's Mind video series episode.