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    1. Topics
    2. Inside the Consumer's Mind

    VIDEO: How to Create a Consistent Customer Experience

    Aug. 5, 2021
    This week's Inside the Consumer's Mind episode breaks down the keys to setting the right tone that keeps customers coming back.
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    How is your shop creating a consistent customer experience? Sure, you may have processes and procedures in place, but how is your team actually carrying those through when the shop is slammed and the phone is ringing nonstop?
    From the booking of online appointments to the way your team answers the phone, this week's Inside the Consumer's Mind video series episode breaks down the key details that can set the right tone to keep customers coming back.

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