VIDEO: How to Create a Consistent Customer Experience
How is your shop creating a consistent customer experience? Sure, you may have processes and procedures in place, but how is your team actually carrying those through when the shop is slammed and the phone is ringing nonstop?
From the booking of online appointments to the way your team answers the phone, this week's Inside the Consumer's Mind video series episode breaks down the key details that can set the right tone to keep customers coming back.