Mitchell 1's Google ReScore Helps Shops Beat Bad Reviews

Aug. 9, 2022

New tool empowers shop owners to transform those not-so-great reviews into positive customer experiences.

Aug. 9, 2022—For shops concerned with poor reviews, Mitchell1 introduced its exclusive new tool Google ReScore, featured in its SocialCRM LocalSearch program, to help shops turn bad reviews into opportunities to rebuild customer relationships.

“Managing bad Google reviews is not about simply deleting the review; that doesn’t help anyone,” said Marcus Mackell, SocialCRM market manager, Mitchell 1 in a press release. “It’s about recognizing the customer’s concern, resolving it, and having the customer share that resolved experience with everyone ...” 

Shops can link to their Google My Business page through the SureCritic review service to respond to every Google review, even the bad ones, which they can send a ReScore request to the customer to get an updated review. Once updated, the new review replaces the bad review. 

“Online reviews not only help set the tone for a shop’s overall reputation, but they also affect the business revenue and search engine optimization (SEO),” said Mackell.

Sponsored Recommendations

How one auto shop was able to order 20% more parts

Learn how one auto shop talks about the benefit of using PartsTech in their shop.

Vehicle Inspection Checklist For Auto Shops

Vehicle inspections, whether digital or on paper, are crucial for auto shops, ensuring thorough assessments and fostering trust by transparently revealing a vehicle's condition...

6 Reasons Why A Digital Vehicle Inspection Is A Must-Have

In an era of growing technology and innovation, auto repair shops must keep pace with the latest advancements to meet customers preferences and remain competitive.

How Your Auto Shop Can Now Connect To 30 Tire Suppliers For Free

Yep! We have over 50 tire suppliers in our network. And PartsTech is the only platform where you can access more than 30 of those suppliers FREE OF CHARGE.