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Openbay Announces On-Demand Roadside Assistance

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June 8, 2016—Openbay announced Wednesday the launch of on-demand roadside assistance available through its mobile app.

Through the app, users can summon a nearby service vehicle dispatched to their location via GPS if a breakdown were to occur. Flat-rate pricing for roadside assistance starts at $64.95, while flat-rate towing starts at $79.95 for up to five miles. 

“Consumers are holding onto their vehicles a lot longer, thanks to higher quality parts and service. Nearly 60 percent of the vehicles on the road are more than nine­-years old, and more likely to require roadside service than newer vehicles”, said Rob Infantino, founder and CEO of Openbay. “Now, Openbay combines the convenience of on­-demand roadside with our auto ­repair marketplace, delivering speed and removing hassle from car-­care, and meeting the expectations consumers have with today’s online and on­demand services.”

How it works:

  • Openbay users submit a request for service via the Openbay mobile app.
  • Using GPS, the user’s exact location is determined and validated by the user.
  • For tow requests, the user enters the final destination of vehicle, which generates a fixed price based on mileage.
  • Users are required to select and then enter their preferred payment method: credit card, debit card or Apple Pay.
  • Openbay provides a summary of the services requested prior to booking.
  • Using a proximity-­based dispatch system, the nearest and best­ equipped service vehicle is notified with all the details on the service.
  • Once the service vehicle is dispatched, the user will receive a confirmation text message with the estimated time of arrival and information on the provider.
  • Upon service completion, Openbay processes payment.

The roadside assistance service is currently available through Openbay’s iOS app.

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