OEConnection Earns Top Call Center Award
May 30, 2013—OEConnection, a provider of parts e-commerce technology for OEM distribution networks, recently released that its Customer Care Department has been recognized as one of the top 100 call centers for 2013 from BenchmarkPortal.
OEConnection’s call center placed in the top 20 in the small-sized centers category.
The department also earned BenchmarkPortal’s “Center of Excellence” designation for the fifth consecutive year.
“This award acknowledges the hard work of our talented customer care team as well as our company’s ongoing commitment to exceptional customer service,” said Paul Johnson, CAO and senior vice president of sales/service at OEConnection. “Whether it’s providing one-on-one product training, answering inbound phone calls within 20 seconds of receipt, offering multi-lingual and multi-solution support, or launching a new, state-of-the-art online help tool, OEConnection is dedicated to putting our customers at the center of our business as we strive to help make their businesses more successful.”
The Top 100 competition compared the performances of contact centers throughout North America by evaluating their key metrics against industry peers.