Dec.18, 2017—Tesla has opened up a new self-serve model for owners of its electric cars, giving them the ability to book service appointments online without needing to call or email the company, according to Teslarati.
As Tesla prepares for volume production of its Model 3 sedan in early 2018, the company is taking a prescriptive approach when it comes to establishing an efficient service model that will support its growing fleet of vehicles, Teslarati wrote.
Back in July, Tesla claimed it would triple its global service capacity to support the rollout of its Model 3, adding 100 auto service centers, 350 mobile service vans, and 1,400 technicians by the end of the year.
Also in July, Tesla released a video revealing how it plans to expand and improve its automotive services. The company’s electric vehicles will feature over-the-air software updates and remote diagnostic features, which, according to the video, will be able to identify 90 percent of vehicle issues.
A new link that reads “Schedule a service appointment” has been added to a section under the “Tesla Account” section of its website, previously know as “MyTesla”. The addition is part of the company’s commitment to improving customer service experience for car owners, while also streamlining the company’s internal process for scheduling and managing appointments.
Tesla increased its volume of mobile service vevhiles in early 2017 and had the following to say about it:
“Ahead of the Model 3 launch, we are reengineering and expanding our operations as we anticipate the needs of a much larger family of Tesla owners. In service, since more than 80% of our repairs are so minor that they can be done remotely, we are expanding our mobile repair service that allows Tesla to make vehicle repairs at an owner’s home or office.”
In addition to the company’s pledge to create a denser service network, Tesla CEO Elon Musk said earlier this year that all service fleet vehicles will be equipped with upgrades.
“Our policy for service loaners is that the service loaner fleet will be the very best version of a Tesla that is available” said Musk in May. “If you have a Model X that comes in for service, the service loaner you will get will be the absolute fully loaded state-of-the-art P100D Ludicrous … Model X that we have. Same for Model S.”
Musk adds, “It will be the kind of thing where you hope service takes a long time because you have the absolute top-of-the-line as a service loaner.”
