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Jan. 2, 2017: This Week's Best Business-Building Articles

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Jan. 2, 2017—To better assist shop owners with their production management, marketing tactics and leadership styles, Ratchet+Wrench has compiled a short list of essential business-building material from some of its favorite sources.

Eleven Leadership Books to Read in 2018 — The Inquirer

This newspaper poured through 2018 book lists from publishers, asked business thinkers for recommendations, and sorted through upcoming galleys sent its way to round up 11 titles coming in the first half of 2018 to consider adding to your business bookshelf.

Seven Steps to Digital Customer Service Excellence in 2018 — Customer Think

According to Gartner, phone interactions will drop from 41 to 12 percent over the next five years, as consumers keep going digital. Businesses that excel in digital customer service will clearly have a leg up over the competition in this new world. Here are seven proven ways to get there quickly and easily.

7 Online Marketing Trends That Will Dominate 2018 — Forbes

Jayson DeMers likes to spend the end of each year researching and brainstorming to solidify a list of trends he thinks will take the online marketing world by storm in the next year. These are some of the most important trends he sees developing in 2018:

13 of the Best Business Books of 2017 — CNBC

There are so many business books published each year, it can be overwhelming to sort through them all. So here are 13 business books from 2017 that received glowing commendations.

 

The 7 Digital Marketing Skills Everyone Needs — Rocks Digital

For anyone performing digital marketing related tasks throughout the day, here are seven skills every digital marketing pro should have.

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