The Six Principles of Innovation
Trendsetter, leader, trailblazer—there are many adjectives one could use to describe Sunil Patel.
But he likes to use another word.
“I’d like to be a disruptor in this industry,” he says.
Let’s step back for one second and take a look at his two-shop operation, Motorwërks Autogroup: As a former physician, Patel has modeled his processes and procedures after hospitals. His technicians do “morning rounds” on the day’s vehicles each morning; he’s invested in oscilloscopes and scan tools, housed medical carts that move between cars; the facilities are heavy on IP infrastructure, featuring 42-unit racks equipped with servers and security systems.
In short, Patel loves pushing his own operation to its limits.
But here comes the “disruption” part.
“We use our medical expertise to run our shops, and we think what we do can help other shop owners,” he says.
“Disrupt” may have a negative connotation, but Patel views his story as more of a necessary interruption, a wake-up call for a trade so steeped in tradition that it’s difficult for automotive repair to collectively move forward as an industry. And he believes the new management system he’s developing—which is modeled after his own $4 million operation—can spark that change.
People like Patel are well aware they’ll receive a lot of pushback from said industry, but that’s the bittersweet life of an innovator, Bob Dupre says.
“That's the price you pay for trying to establish yourself as an expert in the field,” says Dupre, president of CARS of America.
As someone who’s invested heavily in electric vehicle training and equipment for his small MSO, Dupre also understands what it feels like to stand apart from the competition. But his standout operation is living proof that with risk comes reward.
Being an innovator isn’t a curse, but a blessing, and both Dupre and Patel’s successful operations are here to serve as inspiration—to cause a disruption. These are their principles for becoming an innovator.