April 15, 2019—To better assist shop owners with their production management, marketing tactics and leadership styles, Ratchet+Wrench has compiled a short list of essential business-building material from some of its favorite sources.

To Develop Leadership Skills, Practice in a Low-Risk Environment – Harvard Business Review

Most leadership trainings are about leadership — teaching ideas, sharing best practices, and increasing knowledge. But successful people rarely become better leaders because they know more. They become better leaders because they follow through on what they know.

What Everyone Ought to Know About Building an Email List for Their Small Businesses – Small Biz Trends

Having an email list is a must for any business because it can give you front row access to your audience, so they can get to know you better, and trust your business and the solutions you offer.

Your Company May Be Sacrificing Millions If You Are Not Implementing This 1 Critical Strategy – Inc

Employee retention is one of the most challenging problems business owners face. According to the Society for Human Resource Management's report, the direct cost of replacing an employee range between 50 to 60 percent of the employee's annual salary, but the total associated cost of the turnover is between 90 to 200 percent of the employee's annual salary. 

Successful Negotiation Requires More Than Just Confidence – Fast Company 

Everyone knows that confidence is essential to negotiating a raise or promotion. But for women, closing the ‘confidence gap’ can’t solve the wage gap.