MENU
Running a Shop
Sales+Marketing
Selling+Closing More Jobs
Advertising
Branding
Public Relations
Community Workshops
Events
Online Marketing
Education+Training
Management Training
Technician Training
Apprenticeship+Mentoring
Shop Customers
Customer Service
Customer Relationship Management
Customer satisfaction indexing
Leadership
Team Building
Shop Culture
How to Lead
Strategy+Planning
Organizational Management
Human Resources
Technology
Tools and Equipment
Finance
Operations
Law
Shop Life
Shop Profiles
Repairer Profiles
Shop Views
News
Latest News
Trends+Analysis
Research+Reports
Reporter's Blog
Multimedia
Webinars
Videos
Podcasts
Store
Magazine Copies
Back Issues
Subscriptions
Surveys+Research
Reprints
Sponsored Content
Jobs
Current Issue
August
Sign-In
Register
Sign Out
My Account
Current Issue
PREMIUM CONTENT FOR SUBSCRIBERS ONLY
Subscribe
Digital Edition
Online Edition
Look After Your Customers
Build a Sturdy Multi-Location Business Model
Choosing the Right Lift for Your Business
9 Tips for Positively Responding to a Negative Review
The Top Four Diagnostic Challenges
Four Questions to Ask During Your Marketing Roll-Out
The Six-Letter Word
Repair Shop Rebrands to ADAS Calibration Center
Stay Financially Savvy with Your Fleet
Competition Keeps You Sharp
How to Turn Your Passion Into Progress
Shop View: Aeschbach Automotive
Home
» How I Did It: Mastering the Call
Looking to read the full article? Register today!
Podcasts
/
Multimedia
How I Did It: Mastering the Call
April 26, 2019
No Comments
Order Reprints
Nancy Friedman, founder of Telephone Doctor, details the importance of customer service and shares her top tips for mastering customer calls.
Related Articles
How I Did It: Becoming a Marketing Master
How I Did It: Weathering the Storm in Nome, Alaska Part 1
How I Did It: Weathering the Storm in Nome, Alaska Part 2
To view the full article, please
register
or
login
.
