October 22, 2019— Agero Inc., a provider of B2B2C driver assistance software and services, today announced plans to add 275 new jobs at its contact center in Clarksville, Tenn., representing a 42 percent increase of the site’s employee base.
The personnel growth, which is supported by a physical facility expansion, is anticipated to bring Agero’s statewide workforce, across both Clarksville and the company’s Tri-Cities location, to over 1,500. Along with this, 200 other jobs are planned to be added across Agero’s three U.S. facilities over the next few months.
These new jobs, part of Agero’s investment in its U.S. on-shore presence, will strengthen the company’s delivery of thoughtful and empathetic assistance at the scale of millions of events annually, providing the human touch motorists need during times of stress. The additional personnel will reinforce Agero’s highly-trained agent force across Clarksville’s more than 15 diverse programs, including roadside assistance, consumer affairs and connected vehicle services, three specialized service event escalation teams and the Agero Provider Advocate Group.
To support this workforce growth, the Clarksville facility—Agero’s largest—has been expanded with an additional 13,921 square feet of the production floor, more than double the previous workspace. Over 100 new workstations are already open and more are planned to be installed by the first quarter of 2020.
“The Clarksville contact center truly represents all that Agero has to offer: from our enhanced digital capabilities to our unique hands-on approach to escalations, to our extensive provider network management experience,” said George Horvat, chief operations officer, Agero. “Expanding this facility is a vastly important part of Agero’s delivery of exceptional service to millions of consumers annually.”
The company will be interviewing for a variety of positions. Applicants can apply online at Agero.com/careers.
