How to Save Time and Money with Text-to-Pay
From mobile wallets to SMS mobile payments, the ability to pay directly from smart devices has major advantages for both customers and business owners. Whereas traditional methods of payment require dipping a card in the same terminal as other customers or the hand-to-hand exchange of cash or check, the ability to pay by text message through SMS mobile payments takes the complexity and headaches out of the payment process for owners, service writers, and guests alike.
A text-to-pay solution dedicated to the auto repair industry should make life easy for your guests and service advisors. It should save you time, money, and headaches by integrating directly with your cloud-based shop management system. It should streamline the guest experience but also free up service advisors from having to do a bunch of data entry, giving them more time to help other guests. A new auto repair mobile payment solution called Tekmerchant is doing just that.
If you are not already using mobile payment solutions, here’s an example of how a proper platform can enhance efficiency while strengthening the relationship you have with your guests at each step of the process.
Step 1: Complete the Repair Order and Send the Invoice
By connecting your shop management system to your payment processing system, you can set up your service advisors to quickly review the invoices of completed work and simply click a button to text the invoice to the guest. If your shop management system automatically generates invoices from the repair order, the service advisor can reduce the time they would usually spend writing invoices.
Step 2: Collect Payment
The most effective auto repair text-to-pay solutions give service advisors the ability to send both an invoice and a link to pay directly to the guest. From there, the guest can review the work that was completed and make their payment, prompting them to input their billing information. The customer inputs their card information, including their billing address. You may want to make sure the system you use uses an AVS (address verification system) to further protect your business from chargebacks.
At this point, all the service writer has to do is make sure that the payment has been approved and that everything checks out.
Step 3: Return Vehicle to Customer
Once the payment has been processed, all that’s left to do is to return the vehicle.
Receive a free competitive payment processing rate quote today at tekmetric.com/tekmerchant.