Feb. 27, 2018—ALLDATA recently expanded its diagnostic and repair hotline service, Tech-Assist.
The company hired additional technicians at its Elk Grove headquarters and at new hotline call centers in Georgia and Texas.
The expansion of its Tech-Assist program, which is staffed exclusively by ASE-Certified Master Technicians, reflects ALLDATA’s ongoing commitment to provide exceptional, knowledgeable diagnostic and repair support to its customers, when and how they need it.
The Tech-Assist team is made up of seasoned diagnostic veterans, many of whom have been instructors and shop owners. Each consultant has experience with multiple vehicle manufacturers and is an expert in customizing diagnostic plans and communicating how to perform needed repairs to the customer.
ALLDATA Tech-Assist offers customers the option to use their smartphone and the free Rescue Lens app to connect in real time with an ALLDATA Master Tech. They can “show” the problem using interactive livestreaming video, and the Tech-Assist consultant can “draw” on the screen to help pinpoint the diagnostic issue or repair solution.
The ALLDATA Tech-Assist hotline service is available as a monthly subscription or on a case-by-case basis. Right now, ALLDATA is giving professional repair shops the opportunity to try Tech-Assist for free, offering one free case per shop location.
ALLDATA is accepting applications for Tech-Assist diagnostic consultant positions in Calif., Ga., and Texas. Prospective applicants can apply online or call ALLDATA's human resources department at (916) 478-3392.
