Feb. 22, 2017—Starting March 31, Autologic Diagnostics will introduce a new "Try Before You Buy" program that allows repair shops direct access to the company's Fault2Fix Team, which includes more than 100 master technicians.
Each technician on Autologic’s Fault2Fix Team possesses, on average, 15-20 years of on-the-job, original equipment manufacturer (OEM), technical, specialty automotive experience in European automotive brands. They provide hands-on repair advice and fix solutions to thousands of Autologic customers from three major vehicle diagnostic support centers: United States, United Kingdom and Australia.
Through this new program, automotive technicians can simply use Autologic’s AssistMobile app, accessible from smartphones and tablets, to directly reach the Fault2Fix Team. They can also contact the team by phone or online through the Autologic web site.
Concurrent with the "Try Before You Buy" program launch, Autologic is introducing AssistCredits, a payment program that allows automotive technicians to purchase credit for advice on fixing vehicle faults. New customers can purchase AssistCredits in different bundles to access the Fault2Fix team. More details will be available when the program launches. AssistCredits have been in use by new customers since October 2016.
“With the imminent prospect of Right to Repair, customers have clearly seen the advantage of working with an organization with the expertise and knowledge that our Fault2Fix team possesses," said Jeremy Fry, chief executive officer at Autologic.