In this episode, Travis Troy of Honest Wrenches in Des Moines, Iowa, talks about why he and business partner Josh Mullins hold culture within their shop in high esteem. He opens up about his methods—such as family outings, team outings and even cooking for his team members—why culture matters internally and externally, and how to lead the way as a shop owner. Lastly, he dives into another facet of Honest Wrench's culture—customer service—and why attention to detail helps his service advisors treat customers with exceptional care.
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Chris Jones is group editorial director for the Vehicle Service & Repair Group at EndeavorB2B.
A multiple-award-winning editor and journalist, and a certified project manager, he provides editorial leadership for the auto care industry's most trusted automotive repair publications—Ratchet+Wrench, Modern Tire Dealer, National Oil & Lube News, FenderBender, ABRN, Professional Distributor, PTEN, Motor Age, and Aftermarket Business World.
