Podcast: How Honest Wrenches Built a Winning Culture (with Travis Troy)

Dec. 6, 2022
Travis Troy talks about what culture is and why Honest Wrenches places a premium on a great culture and exemplary service and how you can do the same. 

In this episode, Travis Troy of Honest Wrenches in Des Moines, Iowa, talks about why he and business partner Josh Mullins hold culture within their shop in high esteem. He opens up about his methods—such as family outings, team outings and even cooking for his team members—why culture matters internally and externally, and how to lead the way as a shop owner. Lastly, he dives into another facet of Honest Wrench's culture—customer service—and why attention to detail helps his service advisors treat customers with exceptional care.

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About the Author

Chris Jones | Editor

Chris Jones is the editor of Ratchet+Wrench magazine and host of its companion podcast, Ratchet+Wrench Radio, a weekly show featuring automotive professionals across the auto care landscape.

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