Home

Podcast: Maximize Your Work Opportunity, Part 2

Aug. 10, 2021

Mark Seawell, advisor training director for RLO Training, discusses strategies for getting the most work out of every car that comes in your garage.

Paul Hodowanic

Aug. 10, 2021—Mark Seawell, advisor training director for RLO Training, returns to the podcast to continue a discussion on building trust with customers. Seawell breaks down how to treat customers differently in order to maximize work opportunity.

Part one of the podcast can be found here.

Subscribe to Ratchet+Wrench Radio on your platform of choice:

Continue Reading

Numbers: Introducing the 2024 Ratchet+Wrench Industry Survey Report

Creating a Valuable Repair Experience

Sponsored Recommendations

Strategies to Increase Profits and Traffic at Your Repair Shop

Rev up your auto repair business with a guide to industry best practices that delves into the strategies and techniques that top-performing auto repair shops employ to not only...

Download: Lessons in ADAS

As ADAS systems become increasingly popular, understanding proper maintenance is crucial. This eBook explains the importance of staying current on proper ADAS calibration processes...

Establish and track your KPIs: Gross Profit on Labor

Every minute of your staff’s time is valuable—every minute in service to a customer should be billed. Missing opportunities to bill customers due to relatively new practices in...