Why Customers Return to a Bad Shop Experience

    July 20, 2021
    Plenty of repair customers settle for a below-average shop experience. How can shops stand out from the crowd and win them over? Aaron Stokes explains.
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    What exactly leaves customers to settle for a below-average repair shop experience and what can shops do to stand out from the crowd and win them over?

    Shop Fix Academy founder and shop owner Aaron Stokes explains with insight on the two-pronged approach he says is key to win customers over. 

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    About the Author

    Aaron Stokes

    A nearly 20-year veteran of the automotive repair industry, Aaron Stokes grew his business, AutoFix, from a one-car garage to a six-shop operation that is widely regarded as one of the top repair businesses in the country. Stokes, the founder of Shop Fix Academy, is an operational guru with a unique business and leadership philosophy that has led his business to great heights.

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