How to Build Customer Connections Post-COVID

    May 4, 2021
    How do your customers feel about your shop and what could that emotional connection mean for your bottom line? Desert Car Care's Frank Leutz explains.
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    How do your customers feel about your shop? What is their emotional connection to your business and its role in their lives? And ultimately—what does that mean for your bottom line?

    Desert Car Care's Frank Leutz explains how shop owners can maximize their emotional impact by aligning critical elements of the physical and digital customer shop experience in a post-COVID culture in the latest episode of Ratchet+Wrench Radio.

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    About the Author

    Frank Leutz

    Frank Leutz is the owner of Desert Car Care of Chandler. For more from Frank, visit http://bit.ly/WrenchNation.

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