Data from the 2022 Ratchet+Wrench Industry Survey revealed that shop owners who participate in peer networking groups report having technicians who perform higher. This could be a result of the open forum nature of small groups and the ability to express workplace challenges and get input from other shop owners who have faced and overcome similar issues
ARE YOU A MEMBER OF A 20 GROUP OR OTHER PEER NETWORKING GROUP?
68% No
32% Yes
DOESN’T WORK WITH A PEER NETWORKING GROUP
Technician efficiency above 100%: 20%
Technician productivity above 90%: 13%
WORKS WITH A PEER NETWORKING GROUP
Technician efficiency above 100%: 30%
Technician productivity above 90%: 30%
About the Author
Chris Jones
Group Editorial Director
Chris Jones is group editorial director for the Vehicle Service & Repair Group at EndeavorB2B.
A multiple-award-winning editor and journalist, and a certified project manager, he provides editorial leadership for the auto care industry's most trusted automotive repair publications—Ratchet+Wrench, Modern Tire Dealer, National Oil & Lube News, FenderBender, ABRN, Professional Distributor, PTEN, Motor Age, and Aftermarket Business World.
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