Numbers: Using Peers To Improve KPI and Leadership

This month, we dive into the data as it pertains to the effect of peer networking's influence on shop efficiency.

Sept. 23, 2022

Data from the 2022 Ratchet+Wrench Industry Survey revealed that shop owners who participate in peer networking groups report having technicians who perform higher. This could be a result of the open forum nature of small groups and the ability to express workplace challenges and get input from other shop owners who have faced and overcome similar issues

ARE YOU A MEMBER OF A 20 GROUP OR OTHER PEER NETWORKING GROUP?

68% No

32% Yes

DOESN’T WORK WITH A PEER NETWORKING GROUP

Technician efficiency above 100%: 20%

Technician productivity above 90%: 13%

WORKS WITH A PEER NETWORKING GROUP

Technician efficiency above 100%: 30%

Technician productivity above 90%: 30%

About the Author

Chris Jones

Group Editorial Director

Chris Jones is Group Editorial Director for the Vehicle Repair Group at Endeavor Business Media. He’s a multiple-award-winning editor and journalist and a certified project manager now providing editorial leadership and brand strategy for the auto care industry's most trusted automotive repair publications—Ratchet+Wrench, Modern Tire Dealer, National Oil & Lube News, FenderBender, ABRN, Professional Distributor, PTEN, Motor Age, and Aftermarket Business World.