Numbers: Using Peers To Improve KPI and Leadership

Sept. 23, 2022

This month, we dive into the data as it pertains to the effect of peer networking's influence on shop efficiency.

Data from the 2022 Ratchet+Wrench Industry Survey revealed that shop owners who participate in peer networking groups report having technicians who perform higher. This could be a result of the open forum nature of small groups and the ability to express workplace challenges and get input from other shop owners who have faced and overcome similar issues 

ARE YOU A MEMBER OF A 20 GROUP OR OTHER PEER NETWORKING GROUP? 

68% No

32% Yes  

DOESN’T WORK WITH A PEER NETWORKING GROUP 

Technician efficiency above 100%: 20% 

Technician productivity above 90%: 13% 

WORKS WITH A PEER NETWORKING GROUP 

Technician efficiency above 100%: 30% 

Technician productivity above 90%: 30% 

About the Author

Chris Jones | Editor

Chris Jones is the editor of Ratchet+Wrench magazine and host of its companion podcast, Ratchet+Wrench Radio, a weekly show featuring automotive professionals across the auto care landscape.

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