Latest Speaker Revealed for Management Conference

Chesney has been in the auto care industry for 43 years in a variety of different positions including a shop owner, service  advisor, tool distributor and trainer. Today, he is the senior director of customer training at the CARQUEST Technical Institute.  Chesney’s passion is to help shop owners, service advisors and technicians be prepared to service their customers before they  arrive and to provide them with greater service.

At the conference, he will lead a session on how to make diagnostics a profit center in your business.

 The speaker lineup now includes:

• Chris Chesney Sr. Director of Customer Training, CARQUEST
  • [Session] Make Diagnostics a Profit Center
• Mike Daniel Owner, Driver’s Edge Auto Repair
  • [Workshop] Understanding and Using Key Performance Indicators to Drive Growth
• Ben Johnson Director of Product Management, Mitchell 1
  • [Session] What You Need to Know about Telematics and Emerging Vehicle Technology
• Uwe Kleinschmidt CEO, AutoVitals
  • [Session] The Digital Shop: Improving Customer Engagement and Shop Management
• Bogi Lateiner Owner, 180 Degrees Automotive
  • [Session] Managing the Customer Experience, for their Satisfaction and Your Bottom  Line.
  • [Session] 10 Cost-Efficient Ways to  Gain Customers and Grow Business
• Joe Marconi Owner, Osceola Garage
  • [Session] Increasing Productivity and Efficiency with the Right Shop Culture
  • [Session] Making Sales about Relationships, not Salesmanship
• Amy Mattinat Owner, Auto Craftsmen
  • [Session] Managing the Customer Experience, for their Satisfaction and Your Bottom  Line.
  • [Session] 10 Cost-Efficient Ways to  Gain Customers and Grow Business
• Michael Risich Founder and CEO, Bolt On Technology
  • [Session] Maximize Shop Management and Customer Retention Efforts with an Advanced Multi-point Inspection Strategy
• Greg Sands Founder and Investor, Mudlick Mail
  • [Keynote] Stand Out and Thrive: The Keys to Success in a Fast-Changing Industry
• Mitch Schneider Owner, Schneider’s Auto Repair
  • [Panel Discussion] How to Avoid Falling Victim to the Shortage of Qualified Technicians
• Brian Sump Owner, Avalon Motorsports and Urban Auto Care
  • [Session] Just Say “Yes.” How One Word Can Dramatically Drive Sales
  • [Session] Stop Fighting Fires and Start Leading:  A Guide to Drive Real Business Advancement

The Ratchet+Wrench Management Conference will take place Sept. 22-24 near Chicago and will feature educational sessions, workshops, panel and roundtable discussions, a keynote address, and networking opportunities that have been pulled from the best content in Ratchet+Wrench from the last several years.

Registration is now open.