Openbay is an online platform that allows consumers to compare services, book appointments and pay once the service is complete.
“Until now, there’s been no other native app for consumers to handle the end-to-end process of getting a vehicle serviced via Android,” Rob Infantino, founder and chief executive officer of Openbay, said. “More than 40% of Openbay consumers book auto repair services via their mobile devices, and we see the trend toward mobile continuing, and look forward to exposing automotive service.”
Openbay is an online marketplace aiming to “transform” the auto-repair experience for consumers, and the way that service providers acquire and service customers. Consumers are able to choose a service center based on distance, ratings and reviews, warranty and price, among other amenities, including Wi-Fi and loaner vehicles. Throughout the process, users may utilize the complimentary Openbay concierge service for additional support, and exchange messages with service providers to address issues or confirm when the vehicle is ready for pickup. Openbay tracks service history, and each completed transaction generates credit in Openbay Rewards, which may be used toward future automotive services.
In 2015, Openbay announced OpenbayConnect, allowing connected cars to communicate with Openbay for repair and maintenance service.
“The launch of Openbay's Android app will enable significantly more consumers to effortlessly find and transact with the best possible automotive service providers,” Rich Miner, general partner at GV, said. “There is tremendous untapped potential and lack of automation in automotive services. Openbay is delivering an innovative solution satisfying both consumers and service providers with its auto-repair marketplace.”