Numbers: Introducing the 2024 Ratchet+Wrench Industry Survey Report

July 1, 2024

This year's report contains new segments on technician learning, service advisors' impact on shops, and online scheduling data.

Chris Jones

Featuring data collected from nearly 400 auto repair shops across the United States, the 2024 Ratchet+Wrench Industry Survey Report remains your trusted resource year after year for an at-a-glance look at the independent auto repair industry as reported by your peers.

Notable trends highlighted in this year’s report include labor rate by region, the impact of knowledge gaps and learning loss on technicians, the effect advisors have on shop revenue, and how online scheduling increases business.

In each of its four sections—Industry Overview, KPI, Leadership, and Tech+Tools—you’ll get comparative data segmented by category to give you benchmarks that help you visualize how your operations align with auto repair shops the same size and scope as yours.

For a second year, the Ratchet+Wrench Industry Survey Report examines the operational and leadership style of woman-owned auto repair shops, plus you’ll get a closer look at the correlation between shops actively engaged in marketing and their customer acquisition

All this and more comes packaged in this 35-page report available to you free here.

About the Author

Chris Jones | Editor

Chris Jones is Group Editorial Director for the Vehicle Repair Group at Endeavor Business Media. He’s a multiple-award-winning editor and journalist and a certified project manager now providing editorial leadership and brand strategy for the auto care industry's most trusted automotive repair publications—Ratchet+Wrench, Modern Tire Dealer, National Oil & Lube News, FenderBender, ABRN, Professional Distributor, PTEN, Motor Age, and Aftermarket Business World.