Study: Transparency Very Important to Consumers

    Nov. 11, 2021

    Researchers also found that more than half of consumers are more likely to choose an auto repair shop that offers a loyalty program. 

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    Nov. 11, 2021—Four out of five consumers say transparency is "very important" when choosing an automotive repair shop, according to a new Maru public opinion poll.

    The survey, conducted in early October, assessed consumers' preferences when selecting an automotive repair shop.

    Researchers also found that more than half of consumers are more likely to choose an auto repair shop that offers a loyalty program (59 percent) and gives back to its local community (54 percent).

    About the Author

    Ratchet+Wrench Staff Reporters

    The Ratchet+Wrench staff reporters have a combined two-plus decades of journalism and mechanical repair experience.

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