Transformers Institute, a frontrunner in automotive education and mentoring, is delighted to unveil TSM University, an innovative digital learning and growth platform crafted to revolutionize service advisor instruction throughout the independent auto repair sector.
TSM University combines on-demand video training with live group coaching opportunities, fostering an ecosystem where continuous growth and performance improvement thrive. Specifically designed to address the challenges advisors face at the front counter, this scalable approach to sales and service training was developed by the same team behind the Transformative Sales Mastery (TSM) curriculum.
“Auto repair shops are evolving quickly, but too many advisors are still stuck using outdated communication and sales techniques,” said Greg Bunch, founder of Transformers Institute. “We created TSM University to give shops a powerful, ongoing way to train their team, built on real-world experience and high standards of excellence.”
TSM University is led by Jen Monclus-Davis, an industry-recognized sales trainer and 2019 recipient of the Ratchet+Wrench All-Star WIldcard Award for service advisor training. With nearly a decade of hands-on experience training advisors, Monclus brings a unique blend of coaching expertise, intuition, and real-world know-how to the program.
“Training doesn’t work unless it sticks, and that means making it relevant, relatable, and repeatable,” said Monclus. “This platform allows us to meet advisors where they are, while still challenging them to grow.”
