Mitchell 1 announced a first-to-market solution enabling service advisors to notify auto repair shop customers of active recalls affecting their vehicles (for most makes).
Vehicle recalls are issued when a vehicle fails to meet the minimum standards of the Federal Motor Vehicles Safety Standards for safety-related components, such as headlights, brakes or wheels.
The solution is built within Mitchell 1’s Manager SE shop management software.
“While we’ve had the active recall feature in place for a while covering a few makes such as Stellantis, Toyota and Mazda, the overwhelming response and demand for more coverage was so great that we expanded the service,” said Ben Johnson, director of product management for Mitchell 1.
“The enhanced active recalls feature is another way we are helping our customers care for their customers, who view repair shops as trusted partners in keeping their vehicles maintained,” Johnson added. “Many shops will facilitate the recall work while the vehicles are in their care, so customers do not have to make a separate visit to the dealership.”
See a demo of the Mitchell 1 CRM below: