Mitchell 1 has released a new feature for its SocialCRM shop marketing services that help auto repair shops compile and summarize online reviews across several platforms.
Per a recent press release, the new Review Insights feature is included with SocialCRM’s premium LocalSearch services.
Powered by SureCritic verified review services, the SureCritic Review Summary Dashboard compiles reviews from SureCritic, Google, Facebook, and other platforms, and generates key highlights from the last 90 days of feedback. The Review Insights Dashboard will also use advanced AI to highlight what is working well and spotlight areas for improvement in a visual tile format.
“With Review Insights, we’re putting data to work for our shop marketing customers,” said Marcus Mackell, director of SocialCRM marketing services at Mitchell 1. “This powerful new feature removes the guesswork from customer feedback by revealing key trends and providing clear, actionable recommendations to enhance the customer experience and drive business growth. It’s not just about reviews–it’s about turning feedback into transformation.”
