Today everyone is always connected, ready to engage and communicate on their terms. It’s true of our customers, and it’s true of our team members too. Think about how you interact with your friends, your family, and the shop team. Text messaging likely plays a huge part. We don’t pick up the phone and call even our best friends anymore without sending a text to check and see if it's a good time to talk.
The KUKUI Text Connect Platform lets shops send campaign-based text messages to opt-in customers with special offers, announcements, or other messages. This helps increase customer engagement and retention, as well as maintain relevance for the shop. No matter what the reason is, KUKUI makes communicating with your customers easy and efficient.
KUKUI shops can also use the Text Connect Platform to set up ongoing text campaigns based on a variety of criteria/triggers. You can use any of the preloaded default campaigns or customize your own campaign to get your message in front of the right customers. Once a campaign is set up, texts are automatically sent to customers matching your criteria.
The Text Connect Platform also uses automated texting to generate more reviews for your shop on Google, Facebook, and your website. The KUKUI Reviews Module detects when a customer has concluded a repair, and automatically sends them a text message to leave feedback for your shop.
You can even use the KUKUI Text Connect Platform to easily communicate with customers and prospects directly through your KUKUI website. Using the KUKUI Control Panel or a mobile app, you can manage incoming web chats to answer questions and help book appointments. This particular feature is available as part of the Text Connect Platform or as a stand-alone product to clients with a KUKUI website.
To learn more, visit kukui.com/text-messaging or call 877.695.6008.
