Many shops have warranties, or partner with parts companies for warranties, but it can be difficult to understand how to utilize them or how to pay for the work. Although the process may change depending on your shop’s technician pay plan, several considerations should be taken into account, no matter what. Jeremy Nordgren, owner of Nordgren Automotive in Medina, Minn., discusses his process for paying technicians for warranty work. Though Nordgren’s shop has only a 0.5 to 1 percent comeback rate, he’s devised a process for warranty work that reduces technician failure and high costs for the shop.
Give us your ideas on paying for warranty work by visiting ratchetandwrench.com/shopadvice.
We arm you with products that build trust, tools that unlock productivity, and training that drives business performance, so you feel confident in where your...
Connect with Valvoline experts to increase operational efficiency and customer loyalty – from Valvoline-funded promotions to hands-on training, we’re here to...