Gauging Today's Repair Industry Perception

July 22, 2021
Has progress been made when it comes to the customer perception of the modern repair shop? It depends who's asking.

Has progress been made when it comes to a customer's perception of the modern shop and the repair industry at large? It depends who's asking.

Episode 2 of the Inside the Consumer's Mind video series takes a closer look with discussion on the breakdown between customers visiting dealerships vs. independent shops, the uphill battles repair shop owners face, and the larger, more sustainable solution shops can invest in to ease customer concerns. 

About the Author

Ratchet+Wrench Staff Reporters

The Ratchet+Wrench staff reporters have a combined two-plus decades of journalism and mechanical repair experience.

Sponsored Recommendations

Find the right shop management system to boost your efficiency

Find the right shop management system to aid in efficient scheduling, communication and payment processing

Craft a strategic marketing plan

Develop strategies and communicate them to your staff to keep you on track

Establish and track your KPIs: Technician Productivity

WHAT IT IS: Technician productivity refers to the time a technician is available to work measured against the actual time spent working on positive cash flow repair orders. Tracking...

Empower your technicians with the right tools for efficient repairs

Foster a highly motivated and efficient team to get vehicles out the door faster