Oct. 21, 2019—To better assist shop owners with their production management, marketing tactics and leadership styles, Ratchet+Wrench has compiled a short list of essential business-building material from some of its favorite sources.
How to Win Over Dissatisfied Customers – Entrepreneur
Sometimes customer service is not pleasant. Because sometimes people are not pleasant. And that’s when we, as entrepreneurs, need to kick into a different gear. We need something to help us stay focused—to not get dragged down by frustration.
5 Simple Rules for Strategy Execution – Harvard Business Review
It’s one thing to design a strategy in the boardroom and quite another to get it operating at all levels of the organisation.
The Power of Storytelling in Business – Success
A perfectly placed, impeccably delivered story can transport a person to a place beyond interested, straight past paying attention.
5 Leadership Strategies That Will Significantly Lower the Stress of Your Employees – Inc
Rather than pushing deadlines, managers should empower employees to do it for themselves and one another, fostering the growth of a leader-culture acting on the collective knowledge of the team, rather than the imposed will of one person at the top of the hierarchy.
