This Week in Business Strategies

Oct. 21, 2019

In this week's business-building strategy compilation, learn how to win over a dissatisfied customer and use storytelling in your business.

Oct. 21, 2019—To better assist shop owners with their production management, marketing tactics and leadership styles, Ratchet+Wrench has compiled a short list of essential business-building material from some of its favorite sources.

How to Win Over Dissatisfied Customers – Entrepreneur

Sometimes customer service is not pleasant. Because sometimes people are not pleasant. And that’s when we, as entrepreneurs, need to kick into a different gear. We need something to help us stay focused—to not get dragged down by frustration.

5 Simple Rules for Strategy Execution – Harvard Business Review

It’s one thing to design a strategy in the boardroom and quite another to get it operating at all levels of the organisation.

The Power of Storytelling in Business Success

A perfectly placed, impeccably delivered story can transport a person to a place beyond interested, straight past paying attention. 

5 Leadership Strategies That Will Significantly Lower the Stress of Your Employees – Inc

Rather than pushing deadlines, managers should empower employees to do it for themselves and one another, fostering the growth of a leader-culture acting on the collective knowledge of the team, rather than the imposed will of one person at the top of the hierarchy.

Sponsored Recommendations

Free Resources for Shops Like Yours

View insights, research and solutions curated specifically for shops like yours.

Restore & Protect: The Powerful Revenue and Profit Accelerator for Your Business

Restore & Protect is a major business opportunity for Valvoline installers with positive impact on profit growth as well as customer satisfaction and loyalty.

Deliver a First-Class Guest Experience

Our dedicated Valvoline Trusted Advisor Sales and Support Team provides hands-on classroom and targeted in-store coaching to help your employees become more skilled at selling...

Promote Growth on Two Fronts: Existing and New Customers

Increase Sales and Customer Traffic To Your Store(s).